(912) 417-0666
(912) 417-0666

Refund & Cancellation Policy

Effective Date: March 26, 2026

This Refund and Cancellation Policy applies to services, projects, training, consulting, licensing, maintenance, and other services purchased from WIREON AI LLC.

Because many of our services are customized and involve reserved development resources, refund eligibility depends on work completed, project stage, third-party expenses, and the applicable written agreement.

Initial Project Deposits

For fixed-fee projects, any required initial deposit will not exceed 30% of the total project price.

Deposits may be applied toward:

  • Project discovery

  • Requirements analysis

  • Scheduling

  • Architecture planning

  • Development setup

  • Resource reservation

  • Initial engineering

  • Administrative work

The portion of a deposit corresponding to completed work or committed costs is nonrefundable.

If a project is canceled before the full deposit has been earned, WIREON AI LLC will review whether an unearned balance remains after deducting:

  • Work already completed

  • Approved work in progress

  • Reserved project resources

  • Administrative costs

  • Approved third-party expenses

  • Noncancelable commitments

Any approved refundable balance will be communicated to the customer.

Milestone Payments

Payments for milestones that have been:

  • Completed

  • Delivered

  • Demonstrated

  • Approved

  • Accepted

are nonrefundable.

Customers must report a material deficiency within five business days after delivery unless a written agreement provides another review period.

WIREON AI LLC will have a reasonable opportunity to correct verified deficiencies within the approved scope.

Requests for new features, redesigns, additional integrations, or other work outside the agreed scope do not qualify as defects and do not create a refund right.

Customer Cancellation

Customers may request project cancellation by emailing:

solutions@wireon-ai.com

Upon cancellation, the customer remains responsible for:

  • Completed work

  • Approved work in progress

  • Noncancelable third-party fees

  • Software licenses

  • Cloud or API usage

  • Approved contractor commitments

  • Other amounts already earned under the agreement

Any remaining unearned prepaid amount will be reviewed for refund.

Paid Consultations

Paid consultations, assessments, discovery sessions, and technical workshops are nonrefundable after delivery.

A consultation canceled at least 48 hours before its scheduled start may be rescheduled once without an additional fee.

Training Services

Training fees are refundable before training materials, preparation, or reserved instructor time have been substantially used.

After a training session has begun or been delivered, the applicable training fee is nonrefundable.

Customer substitutions may be permitted where reasonable.

Recurring Services

Recurring maintenance, licensing, consulting, support, or managed services may be canceled according to the applicable agreement.

Unless otherwise stated:

  • Cancellation prevents future renewals.

  • Cancellation should be requested before the next billing date.

  • The current billing period is generally nonrefundable.

  • Charges already incurred remain payable.

  • Approved third-party commitments remain the customer’s responsibility.


Third-Party Fees

Third-party charges may be nonrefundable according to the provider’s terms.

These may include:

  • Cloud hosting

  • API usage

  • Software licenses

  • Domain registrations

  • Data services

  • Platform fees

  • Hardware

  • Contractor expenses

  • Third-party subscriptions


Cancellation by WIREON AI LLC

WIREON AI LLC may suspend or cancel an engagement because of:

  • Nonpayment

  • Material contract breach

  • Fraudulent activity

  • Illegal activity

  • Security concerns

  • Abusive conduct

  • Material misrepresentation

  • Failure to provide required cooperation

If WIREON AI LLC cancels an engagement for reasons unrelated to customer breach, any unearned prepaid amount will be reviewed for refund after completed work and nonrecoverable costs are deducted.

Refund Requests

Refund requests should include:

  • Customer name

  • Company name

  • Invoice number

  • Payment date

  • Payment amount

  • Project or service

  • Reason for the request

  • Supporting information

Requests should be sent to:

solutions@wireon-ai.com

WIREON AI LLC will ordinarily acknowledge a complete refund request within five business days.

Approved refunds will generally be returned to the original payment method.

Processing time after approval depends on the payment processor and financial institution.

Payment Disputes and Chargebacks

Customers are encouraged to contact WIREON AI LLC before initiating a chargeback so that billing or service concerns can be investigated.

WIREON AI LLC may provide payment processors and financial institutions with records demonstrating the transaction and delivery of services, including:

  • Contracts

  • Statements of Work

  • Proposals

  • Invoices

  • Customer approvals

  • Development records

  • Project communications

  • Deployment records

  • Delivery documentation

  • Support records

  • Milestone acceptance records


Contact

WIREON AI LLC
11313 Gates Ter
Johns Creek, GA 30097

Email: solutions@wireon-ai.com
Phone: (912) 417-0666