Service Delivery & Billing Policy

Effective Date: March 26, 2026

This Service Delivery and Billing Policy explains how WIREON AI LLC engages customers, bills for services, delivers work, and documents fulfillment.

Business Model

WIREON AI LLC primarily provides business-to-business technology services to companies and organizations in the United States.

Services may include:

AI engineering
Custom software development
AI integration
Data engineering
Workflow automation
Technical consulting
Software licensing
Training
Implementation
Maintenance and support

Services are generally delivered remotely.

Customer Engagement Process

A typical project follows this process:

The customer submits an inquiry.
WIREON AI LLC reviews the customer’s requirements.
A consultation or discovery meeting may be conducted.
WIREON AI LLC prepares a written proposal, Professional Services Agreement, Statement of Work, or other order document.
The customer reviews and approves the agreement.
Any required initial deposit is paid.
Project work begins on the agreed kickoff date.
Milestones and deliverables are completed.
The customer reviews and accepts the final deliverables.

Submitting a website inquiry does not create a service agreement or payment obligation.

Initial Deposit

For fixed-fee projects, any initial deposit will not exceed 30% of the total project price.

The deposit authorizes project commencement and reserves engineering or consulting resources.

Remaining Project Payments

The remaining project price may be billed through milestone payments.

A typical fixed-price arrangement may consist of:

Up to 30% initial deposit
One or more progress or milestone payments
Remaining balance upon final delivery or deployment

Exact amounts and billing dates are disclosed in writing before the customer is charged.

Project Schedule

WIREON AI LLC structures project Statements of Work so that the scheduled project completion period is no longer than three weeks from kickoff.

Delivery depends on timely customer cooperation.

The schedule may be paused where WIREON AI LLC is unable to proceed because of:

Delayed customer approvals
Missing customer data
Missing access credentials
Unavailable customer systems
Customer-requested scope changes
Third-party service interruptions
Security or compliance dependencies

Customer-caused delays do not constitute a failure by WIREON AI LLC to perform within the agreed project schedule.

Invoice Terms

Unless the applicable agreement states otherwise:

Invoices are due within 15 calendar days.
Customers receive written invoices identifying the applicable project or service.
Customers are charged only according to an approved agreement, invoice, subscription, or authorized order.
Work may be suspended if an invoice becomes overdue.
Approved third-party expenses may be billed separately.

Recurring Billing

Recurring charges may apply to services such as:

Software licensing
Maintenance
Technical support
Consulting retainers
Managed services
Usage-based services

Before recurring billing begins, the customer will be informed of:

Amount
Billing frequency
Services included
Renewal terms
Cancellation procedure

Recurring payments will not be initiated without customer authorization.

Customers may cancel future renewals according to the applicable agreement.

Software Licensing

Commercial software licensing may be structured as:

Term-based licenses
Recurring subscriptions
Enterprise licenses
Deployment-specific licensing arrangements

License scope, price, authorized usage, renewal terms, support obligations, and payment frequency are disclosed in the applicable written agreement before payment.

Training Delivery

Training programs may be delivered through:

Instructor-led virtual sessions
Secure technical workshops
Demonstrations
Sandbox exercises
Documentation
Electronic training materials

The applicable agreement specifies:

Training scope
Number of sessions
Delivery format
Price
Schedule
Materials provided

Delivery Methods

WIREON AI LLC primarily delivers services and digital products electronically.

Delivery methods may include:

Secure source-code repositories
Cloud environments
Customer-controlled infrastructure
Secure file transfer
Email
Online documentation
Virtual demonstrations
Remote implementation
Virtual training

Physical shipping is not ordinarily required.

Proof of Delivery

WIREON AI LLC may maintain records demonstrating that services were provided, including:

Signed contracts
Statements of Work
Proposals
Invoices
Source-control activity
Development logs
Customer correspondence
Meeting records
Deployment records
File-transfer records
Support tickets
Demonstrations
Customer approvals
Training attendance
Milestone acceptance records

Customer Review

Unless otherwise stated in writing, customers have five business days following delivery to report material deficiencies.

Customers should identify:

The deliverable involved
The agreed requirement
The actual result
The expected result
Relevant screenshots, logs, or documentation

WIREON AI LLC will be given a reasonable opportunity to correct verified deficiencies falling within the approved scope.

Taxes

Quoted prices may exclude applicable sales, use, excise, withholding, value-added, or similar taxes.

Customers are responsible for applicable taxes unless WIREON AI LLC is required by law to collect and remit them.

Payment Security

Payments may be processed by independent merchant processors and financial institutions.

WIREON AI LLC does not ordinarily store complete credit-card information or online-banking credentials.

Customers should never transmit complete payment-card information through email, text message, or the public website contact form.

Billing Questions

Questions about an invoice, payment, or service delivery should be directed to:

WIREON AI LLC
11313 Gates Ter
Johns Creek, GA 30097

Email: solutions@wireon-ai.com
Phone: (912) 417-0666
Website: wireon-ai.com